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Marianne Rowden, President & CEO, American Association of Exporters and Importers


Do Customs and other border agencies have the ability and flexibility to respond to the ever-growing challenges of e-commerce and other changes in trade patterns? Embracing information technology, investing into research and development, collaboration with the private sector and other border agencies in National Committees on Trade Facilitation, and fostering innovation are only the beginning of finding solutions to support increases in trade, especially for SMEs and their businesses. The revolutionary progress of the digital world is opening up a whole range of opportunities to allow for more inclusive trade.

The WTO Trade Facilitation Agreement (TFA) has brought heightened momentum for improving the trading environment, and information and communication technologies (ICT) present a critical element for ensuring successful implementation of its provisions and unprecedented benefits for nations worldwide. The WCO's Instruments and Tools, especially the Revised Kyoto Convention and its ICT Guidelines, are crucial for the implementation of the TFA.

This working session is aimed at discussing how Customs and other governmental agencies can work with the private sector to ensure that the services provided are up to the level required by the business: What are the advantages of collaboration and co‑creation, especially in terms of ICT harmonization between Customs and trade, development/enhancement of ICT solutions and how this can contribute to more inclusive trade.


  • Ana Hinojosa, Director, Compliance and Facilitation, Compliance & Facilitation Directorate, World Customs Organization
  • Kevin Willis, Director of Global Trade Compliance, Amazon
  • Sun Xiangyang, Minister Counsellor (Customs), Mission of China to the EU
  • Norm Schenk, Vice President, Global Customs Policy & Public Affairs, UPS Supply Chain Solutions, Inc.
  • Cezary Sowinski, Senior Director Customs & Regulatory Affairs Europe, DHL Express